BLACK NOVEMBER
Frequently Asked Questions
Sizes may vary depending on the model. For exact measurements for each garment, please refer to the size guide available on the corresponding product page .
- Question: What payment methods do you accept?
Answer: We accept debit and credit cards (Visa, Mastercard, Maestro), PayPal, Google Pay, and Bizum. All payments are 100% secure.
- Question: Is it safe to shop at your store?
Answer: Yes. All information is transmitted encrypted using SSL security protocols.
- Pregunta: ¿Hacen envíos discretos?
Respuesta: Sí, todos los pedidos se envían en embalajes 100% discretos, sin logos ni referencias al contenido.
- Pregunta: ¿Cuánto tarda en llegar mi pedido?
Respuesta: El plazo de entrega habitual es de 1 a 4 días laborables en España y de 1 a 6 días laborables en la Unión Europea.
- Pregunta: ¿Cuál es el coste de envío?
Respuesta: El envío es gratuito en pedidos superiores a 49€. Para pedidos inferiores, se aplicará una tarifa fija que podrás ver al finalizar la compra.
Question: How can I track my order?
Answer: Open your order page and click “Track” to see the real-time status.
- Question: Do you accept returns?
Answer: For hygiene and safety reasons, since this is lingerie, we only accept returns within 30 days of receipt, exclusively in cases of quality defects or shipping errors.
- Question: How can I request a refund?
Answer: Returns are processed directly from your order page, without the need to send an email.
- Question: Who is responsible for return shipping costs?
Answer: In cases of quality defects or shipping errors, we will cover the return shipping costs.
- Question: How will I receive my refund?
Answer: The customer can choose between a refund to the original payment method, a store gift card, a discount coupon, or a replacement for the same item (subject to stock availability).