Frequently Asked Questions
Sizes may vary depending on the model. For exact measurements for each garment, please refer to the size guide available on the corresponding product page .
- Question: What payment methods do you accept?
Answer: We accept debit and credit cards (Visa, Mastercard, Maestro), PayPal, Google Pay, and Bizum. All payments are 100% secure.
- Question: Is it safe to shop at your store?
Answer: Yes. All information is transmitted encrypted using SSL security protocols.
- Question: Do you offer discreet shipping?
Answer: Yes, all orders are shipped in 100% discreet packaging, with no logos or references to the contents.
- Question: How long does it take for my order to arrive?
Answer: The usual delivery time is 2 to 4 business days in Spain and 3 to 7 business days in the European Union.
- Question: What is the shipping cost?
Answer: Shipping is free on orders over €49. For orders under €49, a flat rate will apply, which you'll see at checkout.
Question: How can I track my order?
Answer: Open your order page and click “Track” to see the real-time status.
- Question: Do you accept returns?
Answer: For hygiene and safety reasons, since this is lingerie, we only accept returns within 30 days of receipt, exclusively in cases of quality defects or shipping errors.
- Question: How can I request a refund?
Answer: Returns are processed directly from your order page, without the need to send an email.
- Question: Who is responsible for return shipping costs?
Answer: In cases of quality defects or shipping errors, we will cover the return shipping costs.
- Question: How will I receive my refund?
Answer: The customer can choose between a refund to the original payment method, a store gift card, a discount coupon, or a replacement for the same item (subject to stock availability).
The essence of seduction
Discover the lingerie that awakens desire
Delicate lace and sophisticated cuts to highlight your femininity with every move.
Testimonials
– Laura, Seville
“The service was excellent, shipping was fast and packaging was very careful. I will definitely buy again.”
— Carmen, Madrid
“The service was great, from the moment I placed the order everything was super fast and efficient. I was really surprised by how attentive they are to the details. And best of all: the little gift that came with my purchase. I wasn’t expecting it! They definitely made the experience much more special.”
— Sofia, Madrid
“Wearing the bridal set was an unforgettable experience. The lingerie is delicate, white and so romantic that it made me feel like a princess. My partner couldn’t take his eyes off me, it’s the perfect accessory for a special night!”
— Laura, Seville
“I loved the secretary outfit. It is elegant, but has that daring touch that makes it perfect for surprising. ”