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Testimonials

Frequently Asked Questions

Our products are carefully designed to ensure that every customer finds the perfect size.

  • For one-size products, we recommend a weight range between 40kg and 60kg.
  • Size L is ideal for people weighing between 60 kg and 75 kg.
  • Size XL is intended for people between 75 kg and 90 kg.
  • The 2XL size offers a comfortable option for those weighing between 80kg and 100kg.

We strive to offer a variety of sizing options to suit different body types and preferences.

  • Question: What payment methods do you accept?

Answer: We accept various payment methods, including credit cards and PayPal, so you can choose the most convenient option.

  • Question: Can I modify my order after placing it?

Answer: If your order has not yet been shipped, you can contact our customer service team to modify the order information.

Question: How long will it take for my order to arrive?

Answer: Delivery time depends on the shipping option selected and the destination location.

  • Within Spain:
  1. Standard Shipping by Correos: Delivery in 3-6 business days. Cost: €3.99.
  2. Express shipping by Correos: Delivery in 1-3 business days. Cost: €4.99.

Free shipping for orders over €60.

  • To other EU countries (excluding Spain):
  1. UPS Standard Shipping: Delivery in 6-15 business days. Cost: €12.99.
  2. UPS Express Shipping: Delivery in 3-7 business days. Cost: €18.99.

Free shipping for orders over €100.

  • Question: How long does it take to process and ship my order?

Answer: All orders are processed and shipped the next business day. Orders placed during weekends or holidays will also be processed the next business day.

  • Question: What happens if my order is delayed?

Answer: In case of any unexpected delay, we will contact you as soon as possible to inform you of the status of your order.

Question: How can I track my order?

Answer:To view the status of your order, please provide us with your order details. You can also go to our website navigation, find the “Your Support Portal” section, select “Tracking” , and enter your order number and email or tracking number.

  • Question: Can I return or exchange a product?

Answer: Since our products are intimate lingerie, we only accept returns for quality reasons such as product defects or faults. You can request a return within 30 days of purchase only if the product is defective. All products must be in their original packaging, with the tag intact and without signs of use. To initiate the return process, please contact our customer service team.

  • Question: Will I receive a gift with every purchase?

Answer: Yes, every order includes a small gift as a token of our appreciation for your support of our brand.

  • Question: How can I get a discount code?

Answer: Subscribe to our email list to receive first-class information about exclusive promotions and discount codes.