Frequently Asked Questions
Sizes may vary depending on the model. For exact measurements for each garment, please refer to the size guide available on the corresponding product page .
- Question: What payment methods do you accept?
Answer: We accept debit and credit cards (Visa, Mastercard, Maestro), PayPal, Google Pay, and Bizum. All payments are 100% secure.
- Question: Is it safe to shop at your store?
Answer: Yes. All information is transmitted encrypted using SSL security protocols.
- Question: Do you offer discreet shipping?
Answer: Yes, all orders are shipped in 100% discreet packaging, with no logos or references to the contents.
- Question: How long does it take for my order to arrive?
Answer: The usual delivery time is 2 to 4 business days in Spain and 3 to 7 business days in the European Union.
- Question: What is the shipping cost?
Answer: Shipping is free on orders over €49. For orders under €49, a flat rate will apply, which you'll see at checkout.
Question: How can I track my order?
Answer: Open your order page and click “Track” to see the real-time status.
- Question: Do you accept returns?
Answer: For hygiene and safety reasons, since this is lingerie, we only accept returns within 30 days of receipt, exclusively in cases of quality defects or shipping errors.
- Question: How can I request a refund?
Answer: Returns are processed directly from your order page, without the need to send an email.
- Question: Who is responsible for return shipping costs?
Answer: In cases of quality defects or shipping errors, we will cover the return shipping costs.
- Question: How will I receive my refund?
Answer: The customer can choose between a refund to the original payment method, a store gift card, a discount coupon, or a replacement for the same item (subject to stock availability).